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Meet the Team


Deborah A. Ailiff, M.B.A., J.D., President, CEO

Debbie Ailiff, a Maryland/DC licensed attorney since 1996, started Procare in 2005 with her EMT-B/ Firefighter husband, Cameron, and immediately saw the potential to fulfill her lifelong dream of making a positive impact in the lives of others. Debbie’s J.D. and M.B.A. degrees from the University of Baltimore, and her experience as an attorney, have served her well in this ever-changing landscape of American healthcare. Debbie and her team of industry experts and knowledgeable caregivers have worked together to make Procare the leading interfacility transportation company in the State of Maryland and the District. Debbie and the Procare Management Team stay focused on quality clinical care, responsive customer service, on time performance, employee satisfaction, and full compliance with all applicable state and federal laws, rules, and regulations.


Mark Buchholtz, EMT-B, Chief Operating Officer

Mark Buchholtz is a Maryland EMT with over 30 years of experience working in the commercial ambulance industry. Mark has successfully provided management for commercial ambulance fleets of over 100 vehicles, working with special event services and dedicated programs across the State of Maryland and the District. Mark is responsible for all operational needs of Procare, including demand analysis and scheduling, customer service and communications. Mark works hand and hand with Debbie and the Procare Management Team to make sure Procare’s employees feel valued and appreciated.


William R. Rogers, Director of Support Services 

William Rogers has been serving Procare since December, 2010. William has over 25 years of experience in the private commercial ambulance industry. He began his career in 1987 as an EMT-A. Will’s Priority is maintaining Procare’s Fleet to the highest industry standards, and ensuring on-time performance for Procare. Will also serves on Procare’s Medical Review Committee and enforces Procare’s Exposure Control and Respiratory Protection Plans, which have been approved by MIEMSS. With his experience in the industry William is a critical component of the Procare Team.

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Charles Boone, NRP, Director of Administrative Services 

Charles Boone is a Paramedic with over 30 years of experience in EMS, including time as a flight medic with the U.S. Army during operation Desert Shield/Storm. Charles has provided leadership for both 911 and interfacility operations including setting up a 911 operation for Key West Florida. Charles successfully provided Risk Management Services for a fleet of over 400 vehicles with previous companies. His current responsibilities for Procare include Human Resources, Clinical Management, Training and Corporate Compliance. Charles' clinical experience makes him a valuable asset in leading our Quality Assurance Team.


Kinsey Chance, RN, Specialty Care Coordinator 

Kinsey Chance has been serving Procare since July, 2017. Kinsey has over 13 years of experience in the private commercial ambulance industry. She began her career as a Registered Nurse in 2003. Kinsey leads our team of professional and caring nurses, ensuring that Procare provides 24/7 nurse coverage for our clients. She also serves as our Assistant Training and QA Officer.

Kraig A. Melville, BMSc, MD, FACEP, FAAEM, Medical Director - Maryland

Dr. Melville is board certified in Emergency Medicine and currently serves as an Emergency Medicine Physician for the University of Maryland Medical System. He previously served as Chief, Emergency Medicine from 2000-2010 at Calvert Memorial Hospital. Dr. Melville has served as Procare’s Medical Director since 2008. He oversees Procare’s Quality Management Program, provides our staff with hands-on training, and helps ensure full compliance with all State Medical Protocols, among other things, which make him an invaluable resource to all staff at Procare. Dr Melville’s vast experience in emergency medicine, with a focus on cardiac, stroke and pediatric patients, is a perfect fit for Procare. He was instrumental in founding Procare’s successful STEMI transportation program, which has significantly improved patient outcomes and increased survival rates for our STEMI patients. Dr. Melville has garnered many awards for his contributions to emergency medicine, his patients and the communities he has served, including Hero of Emergency Medicine award, Teaching Excellence awards, MAPA Physician of the Year award, Distinguished Service Award, and Outstanding Achievement award. Dr. Melville shares Procare’s sentiment that with teamwork we can accomplish great things and change the lives of others. Procare is proud to have Dr. Melville as part of our team.

More Members of our Team

We are successful only together - our entire team plays a vital role. Our Communication Center is the heartbeat of our organization. Our seasoned Communications Center Manager, Rob Rickman, and his team of Communications Center Specialists ensure that our patients are transported in a timely manner. Our Field Healthcare Providers are caring, compassionate, and determined to do everything they can to ensure that our patients are transported safely and comfortably. Our Billing Specialist works in partnership with our outside billing company to ensure that the proper payer is billed for each transport. Our hospital liaison attentively assists hospital care managers in coordinating transportation for their patients.

We are also fortunate to have on our team Scott Williams and Christine Brinkley. Scott Williams is our Paramedic Training Officer. He oversees a thorough training program so that EMS providers can confidently provide patient care. Christine Brinkley is our HR Specialist. She is committed to helping our new employee candidates through the on-boarding process, as well as supporting our current employees. She is always here to answer questions and point our staff in the right direction.

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